Job Title: Membership Manager 

Date: June 2, 2026

Classification: Non-Exempt 

Supervisor: Director of Development

Compensation: $60,000–75,000 per annum, with benefits

Position Summary:

Membership Manager is a full-time position that reports to the Director of Development. This position is considered non-exempt and works closely with the Development team to execute the organization’s fundraising efforts, which include a membership program, online appeals, special events, and other revenue generating initiatives.

Responsibilities:

  • Monitoring and executing annual membership calendar
  • Managing CRM database, ensuring payments are logged on a weekly basis
  • Processing renewals, acknowledgements, special appeals and premiums along with Development and Office Operations Assistant
  • Ensuring excellent stewardship of all members and online donors
  • Coordinating direct mail and online membership campaigns, including drafting messaging and working with consultants
  • Developing data-driven approaches to improve member retention and recruitment
  • Assisting with creating and coordinating social media promotions for membership and development-related events
  • Utilizing file segmentation and testing to better target offers for increased response and retention rates
  • Managing membership communications platform and coordinating with CRM database
  • Producing monthly membership reports and other reports as needed and maintaining CRM database manual
  • Liaising with finance staff to reconcile revenue on a regular basis, and on audit preparations in collaboration with Development and Office Operations Assistant
  • Coordinating the design and production of new membership premiums, brochures, and other collateral materials as needed
  • Creating compelling emails, donation pages, social media promotions
  • Helping support all aspects of fundraising events
  • Assisting with grants research, proposal preparation and grant reporting
  • Assisting with the promotion of planned giving on Poets.org and in American Poets magazine, and through special mailings

Qualifications & Competencies

  • 3+ years of nonprofit membership experience
  • Proficiency with Raiser's Edge
  • Proven track record of success in helping to organize special events and work with donors
  • Commitment to providing excellent customer service
  • Commitment to excellence in database administration
  • Strong written and oral communications skills
  • Strong attention to detail
  • Ability to balance multiple constituencies and manage multiple projects
  • Ability to work independently and be self-directed as well as part of a team
  • A passion for poetry, literature, and the arts a plus

Employment Eligibility

  • Applicants must be authorized to work in the U.S. without employer sponsorship.

To apply, email your cover letter and resume as one PDF to [email protected], with the job title and your last name in the subject line.